Ideas : Customer Service Counter

We were both doing window-shopping in Illuma, the latest shopping complex near Bugis Junction when we noticed that the customer service counter is on the ground floor which is actually very normal for most shopping complexes.

But because Illuma is quite a spacious and big building, therefore if a customer is on the 4th floor, its quite troublesome for them to come down all the way to the first floor just to ask the customer service officer.
So what we suggest is to get it in a video conferencing mode or MSN networking mode on every floor.

Say if the customer is on the 4th floor and he wants to get some queries answered by the customer service officer so what can he do, if he does not want to travel all the way down to the first floor?

He will go to a computer terminal, located in an isolated area ( to avoid loud noise ) on the 4th floor where there is a ready webcam positioned on both the customer service officer’s computer and on the customer.

Link up or ask to get connected to them and he can start interacting with the officer to get his queries answered.

Simple, hassle-free and efficient!